CoastAlmorn

1. Introduction

Welcome to CoastAlmorn. These Terms and Conditions ("Terms") govern your use of the CoastAlmorn website (https://coastalmorn.xyz) ("Website") and the services offered by CoastAlmorn ("Services"), including but not limited to travel packages, tours, accommodations, and related travel services.

By accessing our Website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.

CoastAlmorn Ltd is a company registered in England and Wales (Company Number: 01232845) with its registered office at Studio 83 Adam Lakes, West Emmaport, PL15 8US, United Kingdom.

2. Definitions

In these Terms, the following definitions apply:

• "We", "Our", "Us", "Company" refers to CoastAlmorn Ltd.
• "You", "Your", "Customer", "Client" refers to the individual or entity accessing our Website or using our Services.
• "Booking" refers to the reservation of travel services, including but not limited to tours, accommodations, transportation, and related services.
• "Travel Documents" refers to any documentation required for travel, including but not limited to tickets, vouchers, itineraries, and confirmation details.
• "Travel Supplier" refers to any third-party provider of travel services, including but not limited to hotels, airlines, tour operators, transportation providers, and activity providers.

3. Website Use

3.1 License to Use Website

We grant you a limited, non-exclusive, revocable license to access and use our Website for personal, non-commercial purposes. This license does not include:

• Republication or reproduction of any part of the Website in any medium
• Modification, adaptation, or creation of derivative works
• Use of data mining, robots, or similar data gathering and extraction tools
• Any use of the Website for commercial purposes without our prior written consent
• Removing or altering any copyright, trademark, or other proprietary notices

3.2 Prohibited Activities

You agree not to engage in any of the following activities:

• Using the Website in any manner that could damage, disable, overburden, or impair the site or interfere with any other party's use of the Website
• Attempting to gain unauthorized access to any portion of the Website or any systems or networks connected to the Website
• Using the Website to transmit any malicious code, such as viruses, worms, or trojans
• Collecting or harvesting any personally identifiable information from the Website
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity
• Interfering with or disrupting the operation of the Website or servers or networks connected to the Website
• Engaging in any activity that constitutes a criminal offense or gives rise to civil liability

3.3 Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of CoastAlmorn or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

Nothing contained on the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of our intellectual property without our express written permission.

4. Booking and Payment

4.1 Booking Process

By making a booking with us, you confirm that:

• You are at least 18 years of age and have the legal capacity to enter into binding contracts
• You have the authority to act on behalf of all persons included in the booking
• You have read and accepted these Terms and our Privacy Policy
• All information provided during the booking process is accurate and complete

4.2 Booking Confirmation

A booking is confirmed only when:

• You have received a written confirmation from us via email or other documented means
• We have received the required deposit or full payment, as specified at the time of booking

We reserve the right to decline any booking at our sole discretion without providing a reason.

4.3 Payment Terms

Payment terms vary depending on the type of service booked and the time of booking. Generally:

• For bookings made more than 60 days before departure, a deposit of 25% of the total price is required at the time of booking, with the balance due 60 days before departure.
• For bookings made within 60 days of departure, full payment is required at the time of booking.
• For certain promotions, special offers, or bookings with Travel Suppliers that require different payment terms, specific payment conditions will be communicated at the time of booking.

4.4 Payment Methods

We accept payment by credit card, debit card, bank transfer, and other methods as specified on our Website. By providing your payment information, you:

• Authorize us to charge the applicable fees to the payment method provided
• Confirm that you are the authorized holder of the payment method
• Agree to pay all charges incurred under your account at the prices in effect when such charges are incurred

4.5 Pricing and Surcharges

All prices displayed on our Website are subject to change without notice until your booking is confirmed. Prices are quoted in British Pounds (GBP) unless otherwise specified.

After booking confirmation, we reserve the right to impose surcharges in the following circumstances:

• Changes in transportation costs, including fuel
• Changes in dues, taxes, or fees imposed by third parties
• Exchange rate fluctuations relevant to your package

If a surcharge exceeds 8% of the total holiday cost, you will have the right to cancel with a full refund of all monies paid. You must notify us of your decision within 14 days of receiving the surcharge notification.

4.6 Taxes and Fees

Prices may not include all applicable taxes, fees, and charges imposed by governmental or quasi-governmental authorities. These additional costs will be clearly communicated during the booking process or in your confirmation documents.

5. Travel Documentation and Requirements

5.1 Travel Documents

You are responsible for ensuring that you and all travelers in your booking have all necessary travel documents, including but not limited to:

• Valid passport with sufficient validity (typically at least six months beyond your return date)
• Visas or other entry permits for all destinations on your itinerary
• Travel insurance documentation
• Vaccination certificates or health documents as required by destinations
• Any other documentation required for international travel

5.2 Passport and Visa Requirements

While we may provide general information about passport and visa requirements, it is your responsibility to verify and obtain all required travel documents. Requirements can change, and we accept no liability if you are refused entry to a country due to failure to carry the correct documentation.

5.3 Health Requirements

You must ensure that you are aware of any health requirements or recommendations for your destinations and that you are fit to travel. This includes obtaining any required vaccinations and ensuring that you have an adequate supply of any prescription medications.

If you have any medical condition or disability that may affect your travel arrangements, you must inform us at the time of booking so that we can advise on the suitability of your chosen arrangements.

5.4 Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance that includes coverage for medical expenses, emergency evacuation, trip cancellation, and loss of luggage or personal belongings. Certain trips may require proof of adequate travel insurance as a condition of booking.

6. Changes and Cancellations

6.1 Changes by You

If you wish to change any part of your booking after confirmation, you must inform us as soon as possible. While we will make reasonable efforts to accommodate your request, we cannot guarantee that changes will be possible. If changes can be made, you will be responsible for any additional costs incurred.

Change fees vary depending on the service booked, the timing of the change, and the policies of our Travel Suppliers. Specific change fees will be communicated at the time of your change request.

6.2 Cancellation by You

If you need to cancel your booking, you must notify us in writing. Cancellation fees apply as follows:

• More than 60 days before departure: 25% of total booking cost
• 60-31 days before departure: 50% of total booking cost
• 30-15 days before departure: 75% of total booking cost
• 14 days or less before departure: 100% of total booking cost

Certain bookings, including special offers, promotions, or bookings with specific Travel Suppliers, may have different cancellation policies that will be communicated at the time of booking.

6.3 Changes by Us

We reserve the right to make changes to your booking when necessary. Changes are categorized as "minor" or "significant":

Minor Changes: These include changes to your accommodation to another of the same or higher standard, changes to vehicles or equipment used, changes to departure times of less than 12 hours, or routing changes that do not significantly affect the character of the trip. We will inform you of minor changes, but they do not entitle you to cancel or receive compensation.

Significant Changes: These include changes to your departure date, significant changes to your destination or accommodation quality, or changes to departure times of more than 12 hours. If we make a significant change, we will notify you as soon as possible and offer you the choice of:

• Accepting the change
• Accepting an alternative holiday of comparable standard, if available
• Cancelling your booking and receiving a full refund of all monies paid

6.4 Cancellation by Us

We reserve the right to cancel your booking in the following circumstances:

• Insufficient participants to operate a group tour (you will be informed at least 30 days before departure)
• Failure to pay the balance by the due date
• Force majeure events (as defined in Section 9)
• Your failure to comply with these Terms

If we cancel your booking for reasons other than your failure to comply with these Terms or failure to make payment, you will be offered either an alternative holiday of comparable standard (if available) or a full refund of all monies paid.

7. Our Liability to You

7.1 Our Obligations

We will provide the services described in your booking confirmation with reasonable skill and care. We will accept responsibility for any damage caused by our negligence or that of our employees, agents, or suppliers, provided they were acting within the scope of their employment or engagement.

7.2 Limitations of Liability

Our liability to you is limited as follows:

• We are not responsible for any injury, illness, death, loss, damage, expense, or other claim arising from:
  • Your own acts or omissions
  • The acts or omissions of third parties not connected with the provision of your travel arrangements
  • Unusual or unforeseeable circumstances beyond our control
  • Force majeure events as defined in Section 9
• Our liability for claims not involving personal injury, illness, or death is limited to the cost of your booking.
• Our liability is further limited in accordance with relevant international conventions, including but not limited to the Warsaw/Montreal Convention (international travel by air), the Athens Convention (sea travel), the Berne Convention (rail travel), and the Paris Convention (accommodation).

7.3 Travel Supplier Services

Where we act as an agent for Travel Suppliers (e.g., airlines, hotels, activity providers), we do not accept liability for the acts or omissions of those suppliers. Your contract for such services is directly with the supplier, and their terms and conditions apply.

7.4 Adventure Travel

Many of our tours involve adventure activities and travel to remote locations where medical facilities may be limited. By booking such tours, you acknowledge and accept the inherent risks involved. You confirm that you are physically and mentally capable of participating in the activities included in your itinerary and that you understand the nature of the activities involved.

8. Your Responsibilities

8.1 Conduct

You are responsible for your behavior and that of your party. If, in our reasonable opinion or the opinion of any other person in authority, your behavior is causing or likely to cause danger, distress, or annoyance to others, we reserve the right to terminate your booking without notice. In this situation, our responsibilities to you will cease immediately, and you will be required to make your own travel arrangements. We will not be liable for any costs incurred, refunds, compensation, or reimbursement of expenses.

8.2 Compliance with Laws and Regulations

You must comply with all local laws, regulations, and customs of the countries you visit, as well as all reasonable instructions from our staff or representatives. This includes but is not limited to health and safety regulations, environmental protection laws, and cultural sensitivities.

8.3 Special Requirements

You must inform us at the time of booking of any special requirements, including dietary restrictions, medical conditions, or disabilities. While we will make reasonable efforts to accommodate special requirements, we cannot guarantee that all requests can be met.

8.4 Complaints

If you have a complaint during your trip, you must inform our local representative or contact our customer service team immediately to give us the opportunity to resolve the issue. If the problem cannot be resolved during your trip, you must notify us in writing within 28 days of the end of your trip. Failure to follow this procedure may affect your right to claim compensation.

8.5 Indemnity

You agree to indemnify and hold harmless CoastAlmorn, its officers, directors, employees, and agents from any claims, causes of action, damages, losses, liabilities, costs, or expenses arising from:

• Your breach of these Terms
• Your violation of any law or the rights of a third party
• Your use of the Website or Services

9. Force Majeure

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control ("Force Majeure Event").

A Force Majeure Event includes any act, event, non-occurrence, omission, or accident beyond our reasonable control and includes, in particular (without limitation):

• Strikes, lock-outs, or other industrial action
• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not), or threat or preparation for war
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster
• Impossibility of the use of railways, shipping, aircraft, motor transport, or other means of public or private transport
• Impossibility of the use of public or private telecommunications networks
• Acts, decrees, legislation, regulations, or restrictions of any government or public authority

Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.

10. Privacy and Data Protection

We are committed to protecting your privacy. Our Privacy Policy, which is incorporated into these Terms by reference, explains how we collect, use, and protect your personal information. By using our Website or Services, you consent to the collection and use of your information as described in our Privacy Policy.

11. General Provisions

11.1 Third-Party Links

Our Website may contain links to third-party websites. These links are provided for your convenience only, and we have no control over the content of these websites. We are not responsible for the content of any linked website and do not make any representations regarding the content or accuracy of materials on such websites.

11.2 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without your consent.

11.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

11.4 No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by our authorized representative.

11.5 Relationship

Nothing in these Terms creates any partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and us.

11.6 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or additional terms and conditions published on our Website, constitute the entire agreement between you and us concerning the subject matter hereof.

12. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer, you may benefit from any mandatory provisions of the law of the country where you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

13. Contact Information

If you have any questions about these Terms or our Services, please contact us at:

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the updated Terms on our Website and updating the "Last Updated" date at the top of this page. Your continued use of our Website or Services after any such changes constitutes your acceptance of the new Terms.

It is your responsibility to review these Terms periodically. If you do not agree to the revised Terms, you must stop using our Website and Services.