CoastAlmorn

1. Introduction

CoastAlmorn ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website coastalmorn.xyz (the "Website") or use our services, including booking travel packages, subscribing to our newsletter, or contacting us through our Website (collectively, the "Services").

We value your trust and strive to be transparent about our data practices. Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms and Conditions.

If you do not agree with the terms of this Privacy Policy, please do not access the Website or use our Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Sign up for our newsletter
• Complete a booking or purchase
• Fill out a form or submit an inquiry
• Participate in contests, surveys, or promotions
• Communicate with us via email, phone, or social media

The personal information we may collect includes:

• Contact information (name, email address, phone number, postal address)
• Billing and payment information (credit card details, billing address)
• Travel preferences and requirements
• Passport information and travel documentation
• Date of birth
• Special requests (dietary requirements, accessibility needs, etc.)
• Emergency contact details

2.2 Automatically Collected Information

When you access or use our Website, we may automatically collect certain information about your device and usage patterns, including:

• Device information (IP address, browser type, operating system, device type)
• Usage data (pages visited, time spent on pages, referring websites)
• Location information (based on IP address or GPS with your consent)
• Cookies and similar tracking technologies (as explained in our Cookie Policy section)

3. How We Use Your Information

We use the information we collect for various purposes, including to:

3.1 Provide and Improve Our Services

• Process and confirm your travel bookings
• Communicate with you about your bookings or inquiries
• Facilitate payments and transactions
• Provide customer support
• Improve and optimize our Website and Services
• Develop new products, services, and features

3.2 Marketing and Communications

• Send you newsletters, promotional materials, and other communications (with your consent)
• Deliver targeted advertisements based on your interests and preferences
• Conduct market research and surveys
• Administer contests, promotions, or events

3.3 Legal and Security Purposes

• Comply with legal obligations and regulatory requirements
• Enforce our Terms and Conditions and other policies
• Protect against fraudulent, unauthorized, or illegal activity
• Ensure the security and integrity of our Services
• Investigate and address disputes or legal claims

4. Legal Basis for Processing

Under applicable data protection laws, we process your personal information based on one or more of the following legal grounds:

• Performance of a Contract: Processing is necessary to fulfill our contractual obligations to you, such as providing travel services you have booked.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our systems, provided these interests are not overridden by your rights and freedoms.
• Consent: You have given us specific consent to process your information for particular purposes, such as sending marketing communications.
• Legal Obligation: Processing is necessary to comply with our legal or regulatory obligations.

5. Sharing Your Information

We may share your personal information with third parties in the following circumstances:

5.1 Service Providers and Business Partners

We may share your information with third-party service providers and business partners who perform services on our behalf, such as:

• Travel suppliers (hotels, airlines, tour operators, transportation providers)
• Payment processors and financial institutions
• Customer support services
• Marketing and advertising partners
• IT and cloud service providers
• Analytics providers

These third parties are only permitted to use your information to provide the specific services we have requested and are required to maintain the confidentiality and security of your information.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).

5.3 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

5.4 With Your Consent

We may share your information with other third parties with your explicit consent.

6. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our Website servers are located in the United Kingdom, and our third-party service providers and partners operate globally. This means that when we collect your personal information, we may process it in any of these countries.

When we transfer your personal information to other countries, we will ensure that appropriate safeguards are in place to protect your information and to comply with applicable data protection laws, such as:

• Transferring data to countries that have been deemed to provide an adequate level of protection
• Using specific contracts approved by relevant authorities that give personal data the same protection it has in your country
• Implementing appropriate technical and organizational measures to protect your personal information

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our ongoing relationship with you and the provision of our Services
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your personal information, we will remove it from our systems and records or take steps to anonymize it so that you can no longer be identified from it.

8. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. A cookie is a small text file that is stored on your device when you visit a website. Cookies help us improve our Website and provide a more personalized service.

8.1 Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Website. They enable basic functions like page navigation and access to secure areas.
• Analytical/Performance Cookies: Help us understand how visitors interact with our Website by collecting and reporting information anonymously.
• Functionality Cookies: Allow the Website to remember choices you make and provide enhanced, personalized features.
• Targeting/Advertising Cookies: Used to deliver advertisements relevant to you and your interests, track the effectiveness of advertising campaigns, and limit the number of times you see an advertisement.

8.2 Cookie Management

You can control and manage cookies in various ways. Most web browsers allow you to control cookies through their settings preferences. For more information about how to manage cookies, please visit:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge

Please note that if you choose to disable cookies, some features of our Website may not function properly.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Right to Access: You may request access to the personal information we hold about you.
• Right to Rectification: You may request that we correct inaccurate or incomplete personal information.
• Right to Erasure: You may request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You may request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to our processing of your personal information in certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law.

Please note that we may need to verify your identity before processing your request, and in some cases, we may need to charge a reasonable fee based on administrative costs for providing the information.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Secure Sockets Layer (SSL) technology for data transmission
• Regular security assessments and testing
• Access controls and authentication procedures
• Regular backups and data recovery procedures

While we strive to protect your personal information, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

11. Children's Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can take appropriate action.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or applications that are not owned or controlled by CoastAlmorn. This Privacy Policy applies only to our Website and Services. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

We encourage you to review the privacy policies of any third-party websites or services that you visit from our Website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Website and changing the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

For individuals in the European Economic Area (EEA), we have appointed a data protection officer who can be contacted at [email protected].

15. Complaints

If you are concerned about a violation of your privacy rights, please contact us first so that we can try to resolve your concerns. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.

For individuals in the UK, you can contact the Information Commissioner's Office (ICO) at https://ico.org.uk/.

For individuals in the European Economic Area (EEA), you can find your local data protection authority at https://edpb.europa.eu/about-edpb/board/members_en.